Privacy Policy

Privacy Notice

Background

Maplewave Payments Inc. (“Maplewave”, “we”, “our” or “us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our users and partners and will only collect and use personal data in ways that are described here, and in a manner that complies with our legal obligations and your rights under applicable laws.

1. Information About Us

Maplewave Payments Inc.
422 Richards Street, Unit 170
Vancouver, BC V6B 2Z4
Canada

Data Protection Officer
Email: info@maplewave.money

Postal Address for all inquiries:
Attn: Data Protection Officer
422 Richards Street, Unit 170
Vancouver, BC V6B 2Z4
Canada

2. What Does This Notice Cover?

This Privacy Notice explains how we collect, use, store, and disclose your personal data, and what rights you have in relation to it. It is structured using a layered approach recommended by global data protection authorities.

3. What is Personal Data?

“Personal data” refers to any information that identifies or could reasonably identify an individual, including name, email address, IP address, and similar identifiers. It includes information protected by the GDPR (EU), PIPEDA (Canada), and state laws such as the CCPA (California).

4. What Are My Rights?

You may have the following rights depending on your jurisdiction:

  • Access to your personal data
  • Correction of inaccurate data
  • Erasure of data (“right to be forgotten”)
  • Restriction or objection to processing
  • Data portability
  • Rights relating to automated decision-making
  • Right to lodge a complaint with your supervisory authority

For all such inquiries or requests, contact us using the details in section 12.

5. What Personal Data Do You Collect?

Depending on your interaction with Maplewave, we may collect:

  • Full name, date of birth, and contact details
  • Business name, title, and professional background
  • Payment/billing information
  • IP address, browser/device metadata
  • Preferences and interaction history

6. How Do You Use My Personal Data?

We use your data to:

  • Provide and manage services
  • Communicate with you
  • Comply with legal obligations (e.g., AML/KYC)
  • Improve our products and services
  • Deliver marketing communications (with your consent)

We do not sell your personal data.

Under the CCPA, personal data may be used for:

  • Auditing, security, debugging
  • Performing services
  • Research and product improvement
  • Quality assurance

7. Information Collected Through Tracking

Aggregate data may be used for:

  • Improving user experience
  • Measuring interest and site traffic
  • Providing anonymous statistical reports to partners

Cookies, analytics tools, and advertising pixels may be employed, in line with applicable laws.

8. How Long Do You Keep My Data?

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and audit requirements.

9. How and Where Is My Data Stored or Transferred?

We may store or transfer your data to jurisdictions outside your home country, including outside the EEA. When doing so, we ensure appropriate safeguards are in place, including:

  • Transfers to countries with EU adequacy decisions
  • Use of EU Standard Contractual Clauses (SCCs)

We maintain strong technical and organizational measures such as encryption, secure server infrastructure, and role-based access controls to protect your data.

10. Do You Share My Data?

We may share your personal data with:

  • Vendors providing services on our behalf (e.g., payment processors, cloud hosting)
  • Regulatory authorities, when legally required
  • Affiliates, only for operational purposes and within the bounds of this policy

All such transfers are governed by contractual agreements ensuring data protection compliance.

11. How Can I Access My Data?

You may submit a Subject Access Request (SAR) to request a copy of the personal data we hold about you. Please contact us in writing at the addresses listed in section 12.

Response time: within 30 calendar days, unless extended for complex cases. There is generally no fee unless the request is excessive.

12. Contacting Us

To exercise your rights or inquire about our data handling practices, please contact:

Data Protection Officer
Email: info@maplewave.money
Mail:
Maplewave Payments Inc.
Attn: Data Protection Officer
422 Richards Street, Unit 170
Vancouver, BC V6B 2Z4
Canada

13. Changes to this Privacy Notice

We may update this Privacy Notice periodically. Any material changes will be communicated via our website or email, as appropriate.